A. We sincerely apologize, but we are unable to accept changes to your order after it has been placed.
Due to system and shipping integration, we cannot accept any changes to color or size, or cancellations due to customer convenience, after an order has been confirmed. Thank you for your understanding.

A. This is possible before handing over to the shipping carrier.
Please contact us via the contact form as soon as possible with your "order number" and "correct address."
*Please note that we cannot make changes if the item has already been handed over to the shipping carrier. Also, please be aware that if you request an address change, it may not be possible to ship on the same day.

A. For details on delivery times, please refer to our "Shipping Policy" page:
▶︎ Shipping Policy: https://www.umbrella-store.net/policies/shipping-policy

A. We do not accept orders over the phone.
We apologize for the inconvenience, but please place your order through our official online store (AMVEL UMBRELLA STORE).

The main payment methods available at our store are as follows:

• Credit Card Payment (Visa, Mastercard, American Express, JCB, etc.)
• PayPal (Online Payment)
• Convenience Store Payment (via KOMOJU: FamilyMart, Lawson, Seven-Eleven, Ministop, Daily Yamazaki, etc.)
• Post-Payment (Paidy / Consolidated Payment Next Month)

A. Yes, we can issue receipts as electronic data (PDF format).
If you would like a receipt, please provide your "Order Number," "Preferred Recipient Name," and "Description" via the Inquiry Form.
*To comply with the invoice system, we cannot issue receipts with "no name" or "bearer." Please be sure to specify the official recipient name.

A. We apologize, but we do not offer gift wrapping services at our store. Please understand that we are unable to accommodate such requests made in the notes section of your order.
Instead, we offer a "Self-Wrapping Kit" for you to wrap items yourself. If you are purchasing a gift, we hope you will consider it as needed.

A. Detailed specifications for each product, such as weight, size, and heat insulation rate, are listed in the "Product Specifications (Specs)" section on each product page. Please refer to those for details.

A. The recommended product varies depending on your intended use (e.g., prioritizing lightness, resistance to strong winds, or use as a parasol).
If you are unsure which product to choose, please use the "Refine Search" function on our website. You can search based on your desired conditions such as weight, size, and features.

A. We can sell the umbrella cover separately, but only if we have it in stock.
・Umbrella cover price: 350 yen per bag (tax and shipping included)
If you wish to purchase one, please contact us via the inquiry form with the "desired umbrella cover (model name of the applicable product)" and "color."
*Please note that due to differences in fabric production lots, there may be slight color variations (differences in shade) between the umbrella cover and your umbrella. We appreciate your understanding.

A. We do not provide information on individual stores. This is because the store you are directed to may temporarily be out of stock.
Please note that information about limited-time pop-up events is announced on our website under "Information."

A. We only repair products purchased at our store. Please note that we do not repair products from other companies.
When making a repair inquiry, please provide us with the "store of purchase," "date of purchase," "type of umbrella," and "how it broke (condition of damage)" so that we can assist you more smoothly.
(*For details, please refer to the "About Repairs" page.)

A. Due to our website's system, you will not be redirected to a "registration complete screen" or automatically sent a "registration complete email" after subscribing to our newsletter. Please be assured that your registration is complete once you return to the original screen after entering your information.
If you are concerned about whether your registration was successful, please try registering again. If you use the same email address, you will not be registered multiple times.